Legal
Privacy Policy
Last updated 22 July 2026. This policy explains how DVABoiz collects, uses and protects your personal information.
1. Information we collect
To help you claim or book Household Services, we may collect your name, date of birth, contact details, address, accepted service-related conditions, household details, and supporting documents such as DVA approval letters. We only collect what's needed to complete your claim or booking.
2. How we use your information
We use your information to complete and submit your Household Services claim, verify approval documents, arrange service bookings with local providers, and communicate with you about your claim or booking.
3. Sharing your information
We share the minimum information necessary with the Department of Veterans' Affairs (DVA), your treating doctor (where relevant to completing their section of the claim), and the service provider delivering your booked cleaning, lawn mowing or window cleaning. We do not sell your personal information.
4. DVA's own privacy policy
Information submitted as part of a DVA claim is also subject to DVA's own privacy notice and policy. You can read more at dva.gov.au/privacy.
5. Storage and security
We take reasonable steps to keep your information secure, including access controls and encryption in transit. Documents you upload (such as approval letters) are only used to verify your claim or booking.
6. Access and correction
You can ask us to access, correct, or delete your personal information at any time by contacting hello@dvaboiz.com.au.
7. Contact
Privacy questions or complaints can be directed to hello@dvaboiz.com.au.